Sales 101
I didn’t realize it at the time, but I’ve had a sales career since the age of 15 when I took a job at a toy store in an affluent part of town. I was paid hourly (minimum wage was I think $3.35/ hour) and didn’t get a commission or bonus but I was very good at selling dolls, legos and brio trains. I worked in that toy store through my graduation from college and interspersed in those years were stints at The Limited and Victoria’s Secret. Minimum wage again but I was introduced to the concept of spifs (Sales Promotion Incentive Funds) which for readers in real jobs means that for every pair of cotton scrunch socks I managed to add-on to an existing sale, I would get a small incentive, usually in the form of a deeper discount on a banana yellow shaker knit sweater.
I had only two non-quota carrying jobs. The first was the summer when I worked at the toy store, Victoria’s Secret and Wimpey’s a burger joint that my uncle bought and the second was when I worked as a property coordinator for a real estate company.
At company X my job titles were all sales variations and even though I carried the weight of a huge quota (disguised as a “goal”), I though of myself as being in the sales department but still not a career sales person.
The new company has a 5 step sales process that I’ve been practicing to only a modicum of success over the last 14 months. I leave Chicago tomorrow, but while I’ve been here I’ve been trapped in a conference room pouring over case studies and role playing various sales scenarios with real and fictional business needs and my company’s solution. I wasn’t raised in a family of salespeople so I’m not sure how I got here.
I live in constant fear that I’m one step away at any time from being found out- that I’m not a salesperson at all. My mom commented over the holidays that she never really knew how I was doing at work because at any given time, I’d always say I was on the verge of getting fired. And you know what? It always seems that way. Looking back now, I would have had to run naked through the lobby of Company X AND committed an act of fraud in order to have been fired. I was never going to get fired from that job. I could have done it for another 7 years and retired (theoretically). At the new company, I constantly think I’m one day a way from getting shit-canned. I’ve lost all objectivity for how I’m performing, or how well I’m doing with the accounts that I have. These reps at the company are very bright and very young (the median age is 28) and are very competitive. It’s not doubt made me a better sales person but at what cost, I don’t know.
Ugh. I can’t believe I’m going to post this. You can tell that I’m feeling especially morose. Faithful readers know how much I travel and I’d thought that after this trip, I would be in town through February. Today I learned that I have one trip every week in February for 2-3 days each week. It will be ok. It will be ok.
It will be ok because I won’t have to stay at the Hard Rock Hotel. Friends don’t let friends stay here.

“It’s easy to make a buck. It’s a lot tougher to make a difference.”
-Tom Brokaw
You make a difference in the lives of each person you come in contact with, that is a bigger contribution to the universe than being a better sales person…
Love you still!